The CDM can help first-line supervisors (FLSs) make crucial and time-sensitive decisions during critical incidents. The CDM is a five-step tool that is anchored by a set of core values (customized for each agency). PERF has primarily used the CDM as a decision-making tool when training agencies to de-escalate potential use-of-force incidents however, the CDM can be used by law enforcement as a decision-making tool for many types of critical incidents. This section contains several strategies for effectively managing a critical incident including PERF’s Critical Decision-Making Model, the 7-C’s of a Critical Incident, a checklist for managing a critical incident, and additional resources provided by several other law enforcement agencies PERF’s Critical Decision-Making Model (CDM) Background information on the CDMĪdapted from the police forces in the United Kingdom, PERF’s Critical Decision-Making Model (CDM) can help law enforcement personnel quickly make organized, logical, and ethical decisions. ![]() First Line Supervisors (FLSs) can benefit from having resources to help them manage these situations. Critical incidents can be dynamic and dangerous.
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